Payment Policy

At Wholesale Outerwear, we aim to provide a secure, transparent, and efficient payment experience for all wholesale customers within the United States. This Payment Policy explains the payment methods we accept, how transactions are processed, applicable taxes, security standards, and essential guidelines to ensure a smooth checkout process.

All orders must be paid in full at the time of purchase before order processing begins.

Accepted Payment Methods

We accept several trusted payment options to ensure easy and secure checkout for all customers:

  • Shop Pay
  • Visa
  • Mastercard
  • Apple Pay
  • American Express

All transactions are processed through encrypted, PCI-compliant payment gateways to protect customer data.

Payment Processing & Authorization

Payments must be successfully authorized before an order enters fulfillment. If your payment is declined or flagged for review, your order may be placed on hold until the issue is resolved.

  • Orders are processed only after successful payment
  • Failed or incomplete transactions will not be fulfilled
  • Some payments may require additional verification for security

Pricing & Currency

All product prices are listed in U.S. Dollars (USD). We do not accept international currencies or foreign billing methods.

  • Currency accepted: USD only
  • Any bank conversion or processing fees are the customer’s responsibility

Sales Tax

Wholesale Outerwear charges sales tax where required by U.S. state law. Sales tax is automatically calculated at checkout based on:

  • Shipping destination
  • Applicable state and local tax regulations
  • Customer tax-exempt status (with valid documentation)

If you are a tax-exempt organization, qualifying reseller, school, or non-profit, please contact us with your exemption certificate before placing your order so we can update your tax status accordingly.

Fraud Prevention & Security

For your protection, we may conduct additional fraud screening on certain transactions. This may involve verifying billing details, contacting the customer, or requesting supporting information. Transactions suspected of fraud may be canceled. Repeated misuse of payment methods may lead to account restrictions. We use industry-standard encryption and security protocols for all payments.

Billing Information

Customers must provide accurate and complete billing details. Incorrect or mismatched billing information may cause payment delays or order cancellation.

  • Billing address must match your card issuer’s records
  • Inaccurate details may trigger payment failure

Order Confirmation & Receipts

Once a payment is completed, customers receive a confirmation email that includes order details, payment totals, and transaction status.

  • A digital invoice is included with every successful order

Refunds

Refunds are processed according to our Return & Refund Policy. All approved refunds are issued back to the original payment method used during checkout.

  • Refund processing time: 3 days
  • Payment providers may require additional time to post refunds
  • Refunds cannot be issued to alternate cards or accounts

Payment Disputes & Chargebacks

If you encounter a billing error, please contact us directly before initiating a chargeback. Most payment issues can be resolved quickly with our support team.

Unauthorized or invalid chargebacks may result in account suspension or order cancellation.

Contact Information

For payment-related inquiries, billing issues, or general assistance, our support team is available during regular business hours.

  • Trade name: Wholesale Outerwear
  • Phone: +1 800-288-2008
  • Email: sales@wholesaleouterwear.com
  • Address: 809 Kings Highway, Brooklyn, New York 11223, United States
  • Support Hours: Monday – Friday, 09:00 AM – 06:00 PM (EST)