At Wholesale Outerwear, we provide fast, reliable, and fully transparent shipping for all customers across the United States. As a USA-based supplier, we ship exclusively within the United States and ensure that every wholesale order is processed quickly and delivered safely. This policy outlines our shipping procedures, delivery timelines, costs, and essential customer information.

We operate from Brooklyn, New York, and all shipments include free ground delivery with no minimum order requirements. Our objective is to ensure wholesalers, retailers, schools, non-profits, and organizations receive their bulk case packs on time and without complications.

Order Processing & Cut-Off Time

Orders received before 3:00 PM EST (Monday–Friday) enter processing the same business day. Orders placed after the cut-off time are processed the next business day. Standard handling time is 1–2 business days.

• Order cut-off time: 3:00 PM EST
• Handling time: 1–2 business days (Mon–Fri)
• Processing excludes weekends and federal holidays

Shipping Methods & Transit Time

All orders are shipped through trusted ground carriers to ensure reliable and cost-efficient delivery. Every order includes free ground shipping, and tracking information is provided once the shipment leaves our warehouse.

• Transit time: 3–5 business days (Mon–Fri)
• Shipping cost: Free ground shipping
• Carrier selection based on speed and route availability

Shipping Coverage (USA Only)

We currently ship only within the United States. We do not ship to Canada, APO/FPO addresses, U.S. territories, or any international locations. A physical delivery address may be required depending on the carrier.

Order Verification & Accuracy

Some orders may undergo a brief verification step to ensure accuracy and prevent shipping errors. If additional details are needed, our team will contact you promptly.

• Incorrect addresses may delay delivery
• Address changes cannot be guaranteed after shipment

Order Tracking & Delivery Updates

Every order includes full tracking, allowing customers to follow their shipment from dispatch to delivery.

• A tracking email is automatically sent after shipment
• Tracking updates may take several hours after carrier pickup
• Customers can monitor delivery progress in real time

If you need help locating your tracking information, our support team is happy to assist.

Taxes, Duties & Additional Fees

Wholesale Outerwear charges sales tax where required by U.S. state law. Sales tax is automatically calculated at checkout based on your shipping address and applicable state and local tax regulations. Tax-exempt customers, such as resellers or qualified organizations, must provide valid exemption documentation before placing an order.

Since we ship only within the United States and do not offer international shipping, no customs duties or import fees apply.

• Sales tax applied where required by state law
• No customs duties, VAT, or international import fees
• No hidden surcharges or additional shipping costs

Delivery Issues, Delays & Exceptions

While we strive to meet all delivery timelines, uncontrollable factors may occasionally cause delays. These may include severe weather, carrier disruptions, peak-season volume, or logistical constraints.

If you experience a shipping delay, damaged package, or lost shipment, notify us promptly so we can assist.

• Report damaged or missing shipments as soon as possible
• Provide order number, tracking number, and photos when applicable
• We work with carriers to resolve issues efficiently

Packaging & Bulk Case Packs

All products are shipped in bulk case packs, typically containing 12 jackets per case. Orders may arrive in multiple cartons depending on quantity and style selection.

• Durable case-pack shipping for product protection
• Multiple packages may arrive separately depending on carrier routing

Address Changes & Order Modifications

Once an order has shipped, we may not be able to modify the delivery address. Customers should verify all shipping information before placing the order.

• Address changes not guaranteed after dispatch
• Order revisions may require cancellation and reordering

Holiday & Peak Season Shipping

During peak seasons—especially November through January—processing and transit times may be slightly extended. We recommend placing orders earlier during these periods to avoid delays.

Contact & Business Information

For assistance with shipping, tracking inquiries, delivery issues, or general support, you can reach us during business hours. Our team is committed to ensuring your order arrives safely and on schedule.

• Trade name: Wholesale Outerwear
• Phone: +1 800-288-2008
• Email: sales@wholesaleouterwear.com
• Address: 809 Kings Highway, Brooklyn, New York 11223, United States
• Support Hours: Monday – Friday, 09:00 AM – 06:00 PM (EST)