At Wholesale Outerwear, we want every customer to feel confident when purchasing our bulk case-pack jackets and outerwear. While we stand behind the quality of our products, we understand that returns may occasionally be necessary. This Return & Refund Policy outlines the conditions, procedures, and timelines for returning merchandise purchased through our website.

Our policy is designed to be clear, fair, and hassle-free for all U.S.-based wholesale buyers, including retailers, schools, non-profits, and organizations. Please review the details below to ensure your return is processed smoothly.

Return Eligibility & Window

We offer a 30-day return window from the date of delivery. To qualify, items must remain in unused, original condition and still inside their unopened case packs. Because we ship bulk wholesale products, we cannot accept partially used, opened, or mixed case packs.

• Return window: 30 days from delivery
• Items must be unused, unwashed, and in original packaging
• Case packs must remain unopened and intact

Return Method & Instructions

Returns are accepted by mail only. Customers must contact us before sending back any merchandise so we can review the request and provide instructions. Unauthorized returns may be refused or delayed.

• Return method: By mail only
• Return label: Customer responsibility
• Return label cost: Free (we provide the label)
• Returns must be shipped using the authorized return label

Once we approve your return request, we will issue a free downloadable/printable return label.

Condition Requirements

To ensure a successful return, all products must be returned exactly as received. Because wholesale shipments are sold in sealed case packs, the following conditions apply:

• Case packs must not be opened
• No missing, removed, or substituted items
• Packaging must be in good condition
• Products must be free from odor, stains, or wear

Non-Returnable Items

Certain items may be ineligible for return due to hygiene or bulk-order handling requirements. These exceptions help us maintain product integrity and safety.

• Opened or partially opened case packs
• Items not in original condition
• Products damaged by the customer
• Clearance or final-sale merchandise (if applicable)

Restocking Fees

We do not charge restocking fees of any kind. All eligible returns are processed without deductions.

• Restocking fee: No cost
• No administrative or handling fees

Refund Processing

Once your return is received and inspected by our team, your refund will be issued back to your original payment method. Refunds are processed quickly, ensuring minimal delay for our customers.

• Refund processing time: 3 days
• Refund issued to original payment method only
• You will receive a confirmation email once processed

Please note that your bank or payment provider may require additional time to reflect the refund.

Exchanges

At this time, we do not offer direct exchanges due to the nature of bulk case-pack inventory. Customers wishing to change styles or sizes may return the original items (if eligible) and place a new order.

Damaged, Defective, or Incorrect Items

If your shipment arrives damaged or incorrect, notify us immediately so we can quickly resolve the issue. We may request photos to speed up the review process.

• Report any issues within a reasonable timeframe
• We will replace or refund defective or incorrect items
• No return shipping cost for damaged/incorrect merchandise

Return Approval Requirements

Before sending a return, customers must:

• Contact customer service
• Provide order number and reason for return
• Wait for approval and return label
• Ship item within the return window

Returns without approval may experience delays.

Contact Information

If you need assistance with a return or refund, our team is here to help. Reach out during business hours for fast and friendly support.

• Trade name: Wholesale Outerwear
• Phone: +1 800-288-2008
• Email: sales@wholesaleouterwear.com
• Address: 809 Kings Highway, Brooklyn, New York 11223, United States
• Support Hours: Monday – Friday, 09:00 AM – 06:00 PM (EST)